Refunds & Cancellation

Last updated: 21 August 2026

This policy applies to paid lessons offered by RiverHub Training: the Volume Confirmation Workshop, Foundation Volume Class, and Private Chart Coaching.

Eligibility overview

Refunds depend on how early you cancel, whether a deposit or full fee was paid, and whether the lesson has already started. This site does not take payment; refunds apply to fees paid through our confirmed invoice or transfer instructions.

Workshop & foundation class (group lessons)

• Full refund of amounts paid if you cancel in writing at least 14 days before day one.
• 50% refund of amounts paid if you cancel between 13 and 7 days before day one.
• No refund for cancellations within 6 days of day one, or for no-shows, except where we cancel the class.
• Deposits are treated as part of the lesson fee under the same timelines above.

Private coaching

• Cancel or reschedule at least 48 hours before the session for a full credit or refund of that session fee.
• Cancellations inside 48 hours are non-refundable; we may offer one courtesy reschedule at our discretion if illness is documented.
• Four-session blocks: unused sessions remain valid for 90 days from the first session; unused sessions after that are not refundable.

When we cancel

If RiverHub cancels a group class (for example, below minimum enrollment), you may choose a full refund or a transfer to a later date. If an instructor is unavailable for private coaching, we reschedule at no charge or refund the session fee.

Work already started & materials

Once a group lesson day has begun, that day’s fee portion is non-refundable. Printed chart packets distributed in class are non-returnable. Digital follow-up notes already emailed remain yours; we do not claw them back, and they do not create an extra refund.

Purchased materials

We do not sell separate merchandise kits. Any materials fee bundled into a lesson is covered by the rules above.

How to request a refund

Email hello@system-riverhub.click with your name, lesson name, date, and payment reference. We confirm eligibility within 5 business days and process approved refunds to the original payment method within 14 business days after approval.

Rescheduling

Group lessons may be transferred once to a later published date if notice meets the full-refund window. Private sessions follow the 48-hour rule above.

Contact

RiverHub Training
Office 10, 53 Demo Street, Phuket 00000
+66 76 000 541
hello@system-riverhub.click